PARTS

 

Is there a parts catalogue available?

We have in the past supplied customers with a parts catalogue but history has proven that as soon as we release the catalogue, it becomes outdated (e.g., prices change, products change, new parts are introduced or parts are discontinued).  As a company, we are also doing our part for the environment by eliminating the production of printed catalogues.  We find that most customers prefer to contact us directly to ensure we have the part in stock and that they are getting the most current pricing information.  You can take a glimpse at some of the more common parts we carry by looking in the Parts section of our website.

 

What happens if a part is not available?

If we do not have a part in stock, we can order it in for you assuming the part is available through our suppliers.  We will then let you know how long it will take to get the part and confirm the pricing.

 

How are parts shipped to a customer?

Our customers can choose to ship with whatever courier service they prefer (e.g., Purolator, Fedex, Loomis, Greyhound, UPS, etc.).  If you have an account with a courier company, you can provide us with the information and we will ship the parts collect.  If you do not have an account with a courier company, we will ship with our preferred courier and charge the shipping expenses on your invoice.

 

How long does it take to get the parts?

We provide same-day shipping on all in-stock parts.  Depending upon how quickly you need your parts, you can choose to ship them either by express courier service or ground courier service. Shipments sent by express service are usually delivered within 1 to 2 days whereas ground service is usually 2 to 5 days based on the customer’s location in Canada.

 

What method of payment is accepted by ASBE for parts orders?

For our regular customers, we accept cheque, Visa or Mastercard for parts.  For a new customer, we accept Visa or Mastercard for the first parts order - thereafter, a cheque may be acceptable providing payment is received within 30 days of the invoice date.

 

How long are parts covered under warranty?

If a part is found to be defective, we will cover it under warranty for up to 30 days from the date of our invoice.  We do not provide warranty for parts that are broken or damaged by a customer or a service company / technician.

 

 

SERVICE

 

What type of beverage equipment is serviced by ASBE?

We currently provide service on slush machines (various makes and models), soda fountain systems and ice machines.

 

What is the cost for service work?

Our rates are competitive in the industry.  Contact our office to arrange for a quote on the service work you need.

 

What territory is serviced by ASBE?

We currently provide beverage service to customers located in Southern Alberta. If you are located outside of Southern Alberta, give us a call to discuss your situation.  We have on occasion done service work in other areas of Western Canada.

 

 

What method of payment is accepted by ASBE for service work?

We accept cheque, Visa or Mastercard for service work.  There will be a dollar limit imposed for using Visa or Mastercard.

 

How long is warranty for service and parts?

We provide 30 days warranty for the service work performed and the parts installed by ASBE.

 

 

EQUIPMENT

 

What type of beverage equipment is sold by ASBE?

We currently sell refurbished Taylor slush machines.  However, we do occasionally have other used or refurbished equipment for sale – check the Equipment section of our website regularly for what is available.

 

How can I see what you have for equipment?

You can visit our shop located in Calgary.  Simply call our office or send us an e-mail (see Contact Us section of our website) to set up an appointment to view our equipment inventory.

 

What is the price of a Taylor refurbished slush machine?

The price depends on the model of machine.  Contact our office to obtain the pricing information.

 

Is there a warranty on a refurbished slush machine?

Yes we provide warranty on all of our refurbished slush machines.  Contact our office for details on our warranty.

 

Can I lease the refurbished equipment?

We have partnered with a national leasing company.  If you would like to consider leasing, contact our office and we will put you in touch with the leasing company to obtain further information.  The leasing company will make the decision on whether you qualify to lease.

 

For equipment, what method of payment is accepted by ASBE?

We only accept cheques as payment for equipment.  You are required to pay 50% of the invoice amount before the equipment can be shipped to your business.  The remaining 50% is due within 30 days of the invoice date.

 

Will ASBE deliver the equipment to my business?

We will arrange for delivery of the equipment through a trucking company.  The shipping costs are charged on the invoice issued to the customer.

 

Will ASBE install the equipment at my business?

We do provide installation services but it will depend on where your business is located.  There will be a fee charged for installation.  It is important to know that our warranty is only valid if the equipment is installed by a qualified service technician.